Privacy Policy

ParallaxTech is a trading name of PARALLAXTECH LTD (company number 17397831), a company registered in England and Wales. We provide professional technology services including website development, mobile application development, IT consulting, and infrastructure solutions.

This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our services and website (parallaxtech.co.uk). We are the data controller for the personal data we process.

You can contact us regarding data protection matters at: info@parallaxtech.co.uk

We collect personal data in the following circumstances:

• Contact form submissions: name, email address, company name (optional), and message content
• Client onboarding: billing contact details, company registration information, and project requirements
• Project communications: emails, calls, and messages exchanged during service delivery
• Website analytics: anonymised usage data including pages visited, browser type, and approximate location (country/city level)
• Marketing enquiries: contact details provided when requesting information about our services

We do not collect sensitive personal data (such as health, financial account, or biometric data) unless explicitly required by a specific project and agreed in writing.

We process your personal data for the following purposes:

• To respond to enquiries submitted through our contact form or by email
• To provide, manage, and deliver the services you have contracted with us
• To communicate project updates, invoices, and support information
• To comply with legal and contractual obligations
• To improve our website and services using aggregated, anonymised analytics
• To send relevant service updates or information where you have provided consent or where we have a legitimate interest

Under UK GDPR, we rely on the following legal bases for processing your personal data:

• Contract performance: processing necessary to deliver services you have contracted with us
• Legitimate interests: responding to enquiries, improving our services, and maintaining business records — where these interests are not overridden by your rights
• Legal obligation: retaining financial records and fulfilling statutory requirements
• Consent: where we send optional marketing communications, we will obtain your explicit consent and provide a clear means to withdraw it at any time

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

• Enquiry and contact data: 12 months from last contact, unless a client relationship develops
• Client project records: 6 years from project completion, in line with UK statutory requirements for business records
• Financial and billing data: 6 years from the relevant tax year, as required by HMRC
• Website analytics data: 14 months (Google Analytics default), stored in anonymised form

When data is no longer required, it is securely deleted or anonymised.

We do not sell, rent, or trade your personal data. We may share data with the following categories of third parties where necessary to deliver our services:

• Email service providers (for sending transactional and client communications)
• Cloud hosting and infrastructure providers (for storing project files and communications)
• Accounting and invoicing software (for billing and financial record-keeping)
• Analytics platforms (using anonymised, aggregated data only)
• Legal and professional advisors (where required for compliance or dispute resolution)

All third-party processors are required to handle your data securely and in accordance with UK GDPR. We use data processing agreements where required.

We may also disclose personal data where required by law, court order, or a regulatory authority.

Some of our third-party service providers may process data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy decisions, Standard Contractual Clauses, or equivalent mechanisms approved by the ICO.

Our website uses cookies to support its functionality and to understand how visitors use the site. We use the following types of cookies:

• Essential cookies: required for the website to function correctly, including session management and form submission
• Analytics cookies: used to collect anonymised information about how visitors use the site (e.g. pages visited, time on site). We use this to improve the website.

We do not use advertising cookies or track users across third-party websites.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

You have the following rights regarding your personal data:

• Right of access: to receive a copy of the personal data we hold about you
• Right to rectification: to have inaccurate or incomplete data corrected
• Right to erasure: to request deletion of your data where there is no legitimate reason to continue processing it
• Right to restriction: to request that we limit how we process your data in certain circumstances
• Right to data portability: to receive your data in a structured, machine-readable format where processing is automated and based on consent or contract
• Right to object: to object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at info@parallaxtech.co.uk. We will respond within one calendar month. We may need to verify your identity before actioning your request.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

These measures include encrypted communications (TLS), access controls, secure credential management, and regular review of our data handling practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours and inform affected individuals without undue delay where required.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The most current version will always be available on this page.

Where changes are material, we will notify existing clients by email.

If you have concerns about how we handle your personal data, please contact us first at info@parallaxtech.co.uk and we will do our best to resolve the matter.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection:

• Website: ico.org.uk
• Helpline: 0303 123 1113