How We Work
Our Client Process
A clear, milestone-based approach so you always know where your project stands and what happens next.
This is a general outline. The exact phases and deliverables for your project are agreed during discovery and set out in your Scope of Work.
Project Journey at a Glance
01
Discovery
To start
02
Brand & Assets
Early on
03
Design
Before build
04
Development
Main build
05
QA & Review
Before launch
06
Launch
Go live
07
Ongoing
After launch
Timelines depend on scope and are agreed during discovery
Full Transparency
What You Can See at Every Stage
No black boxes. You can see your assets, designs, and build progress from day one.
Your Project Workspace
Every document, asset, and decision in one place, from day one.
Live Design Files
Comment directly on the designs as they develop — no email chains needed.
Staging Environment
Your site on a private link during the build. Open it any time, on any device.
Project Board
Every task has a status, so you can see what we're working on and what's next.
Regular Updates
A short written update on what's shipped, what's next, and anything we need from you.
You Own Everything
Domain, hosting, analytics, and code all belong to you. We administer; you own.
Phase by Phase
Every Step, Explained
What happens at each stage, and what we need from you.
Phase 01 · Discovery
To start
Understanding Your Business
We start by listening — your goals, your audience, and what success looks like — before any design work begins.
What you do
- Share your goals, audience, and any sites you admire
- Join a discovery call
- Give us a rough target for going live
What we deliver
- A written summary of what we heard
- A clear scope and proposal
- Contract and deposit invoice
Phase 02 · Brand & Assets
Early on
Gathering What We Need
We collect your brand assets and agree a visual direction before development starts, so there are no surprises later.
What you do
- Send over logos, fonts, and any brand guidelines
- Provide copy for each page, or brief us to write it
- Confirm the visual direction
What we deliver
- A few visual directions to choose from
- Typography and colour recommendations
- Written sign-off on the direction
Phase 03 · Design
Before build
From Layout to Look
We design in stages — structure first, then visuals — with your approval at each step.
What you do
- Review and approve the layouts
- Comment directly on the designs
- Confirm the mobile designs
What we deliver
- Wireframes for each page
- Designs for the home and key pages
- Mobile and tablet views
Phase 04 · Development
Main build
Building Your Website
We build on a private staging site you can visit any time to watch it take shape, delivered in milestones.
What you do
- Review each milestone on staging
- Send feedback as we go
- Flag content changes before final testing
What we deliver
- A staging link early in the build
- Regular written progress updates
- A CMS walkthrough, if you need one
Phase 05 · QA & Review
Before launch
Testing Everything
We test the site thoroughly, then hand it to you to review against a simple checklist.
What you do
- Work through the review checklist
- Send any final feedback
- Confirm you're happy to launch
What we deliver
- Testing across major browsers and devices
- Performance and accessibility checks
- A written summary of what we found
Phase 06 · Launch
Go live
Going Live
Launch day is planned, not rushed. We handle the technical side while you tell your customers.
What you do
- Give us access to your domain
- Approve the launch checklist
- Announce the new site
What we deliver
- DNS, SSL, and redirects from old pages
- Analytics and Search Console set up
- Cookie notice and legal pages live
Phase 07 · Ongoing
After launch
After Launch
Launch is the beginning, not the end. We check in afterwards and offer ongoing support as your business grows.
What you do
- Flag anything that needs fixing
- Send us content updates as needed
What we deliver
- A post-launch check-in
- Handover documentation and account list
- Optional ongoing maintenance
Our Standards
How We Operate
Everything in writing
Scope changes, approvals, and decisions are documented. Ambiguity is what causes disputes.
No scope creep
We're clear about what's included, so your budget holds. Additions are quoted before we start them.
One point of contact
You deal with one person here — no being passed between account managers.
Staged payments
A deposit to start, then payments at agreed milestones. You're never paying far ahead of the work.
Ready to Start?
Your Discovery Call is Free
No pitch deck, no pressure. A short call to understand your goals and tell you honestly whether we're the right fit.
Book a Discovery CallSee the Quality of Our Work
Browse case studies from real client projects — before and after, with measurable outcomes.
View Our Portfolio